1. Information We Collect
We may collect and store the following types of personal and health-related information:
- Personal Identification Information (Name, Address, Email, Phone Number, Date of Birth)
- Health Information (Medical history, treatment plans, health insurance details, physician referrals)
- Booking and Payment Information
2. How We Collect Information
Information may be collected when you:
- Book an appointment online, by phone, or in person
- Fill out intake, consent, or medical history forms
- Communicate with our clinic team
- Provide referrals or insurance documentation
- Use our website or engage with online services
3. Use of Your Information
We use your information to:
- Provide physiotherapy and allied health services
- Maintain accurate health records
- Communicate appointment reminders or updates
- Process payments and insurance claims
- Comply with legal, regulatory, and professional obligations
- Improve clinic operations and services
4. Consent to Treatment
By attending Annandale Physiotherapy, you acknowledge and consent to:
- Receiving assessment, diagnosis, and treatment provided by qualified professionals
- Your information being recorded in your clinical file for treatment purposes
- Us contacting you for appointment reminders, clinical updates, or administrative purposes
You have the right to ask questions about your treatment and withdraw consent at any time.
5. Third-Party Disclosure and Patient Consent
We will not share your information with third parties (such as employers, insurance companies, or doctors) without your prior written consent, except when:
- Required by law (e.g., in response to a court order or mandatory reporting)
- Necessary to protect your safety or that of others
Examples of third-party disclosures that require your consent include:
- Reports for Workers Compensation, insurance claims, or legal purposes
- Sharing clinical notes or summaries with a referring GP or specialist
- Communicating with allied health professionals as part of your care team
You may withdraw or update your consent at any time by notifying us in writing.
6. Data Storage and Security
Your information is stored securely using electronic and/or physical safeguards. We implement:
- Encrypted health record systems
- Secure access protocols and password protection
- Staff training on data confidentiality
- Regular system backups and monitoring
We retain your records only as long as necessary to fulfill professional, legal, and regulatory obligations.
7. Your Rights
You have the right to:
- Access your personal and health records
- Request corrections to inaccurate or incomplete information
- Withdraw consent (where applicable)
- Lodge a complaint if you believe your privacy rights have been breached
To exercise these rights, please contact us using the details below.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The most recent version will always be available on our website with the “Effective Date” at the top.
